Statement Of Information Practices

Protecting your privacy and personal health information (PHI) is an essential element of VoxNeuro’s practice. To ensure patients evaluated with VoxNeuro CORE are served in an efficient, informed and holistic manner, VoxNeuro collects, uses and discloses the personal health information of individuals in compliance with this statement and our consent form.

VoxNeuro may collect certain information through its website, via email or over the phone that you provide, including your name, contact information, and reason for assessment.  By providing this or any other information, you agree to this Statement of Information Practices and give your explicit, informed consent to the collection, use and disclosure of your personal data in accordance with this Statement. If you do not agree to this Statement, please do not submit or share any information.  You can withdraw your consent at any time by contacting VoxNeuro’s Privacy Officer identified below.

Personal health information includes information provided in a record that is health related. It can include any information relevant to the individual’s physical or mental health. Examples are: demographic information, medical histories, test and laboratory results, mental health conditions, insurance information, and data that a healthcare professional collects to identify an individual and determine appropriate care. 

VoxNeuro’s primary use of PHI is for the purpose of generating a patient report. Anonymized PHI will also be used for ongoing discoveries and research related to cognitive health and improving the way the brain is assessed, treated and managed. Under limited and specific circumstances, with the individual’s consent, PHI may also be shared with family members, or other care aids such as the individual’s lawyers or insurance providers.

This written statement describes:

  • How VoxNeuro collects, uses and discloses your personal health information
  • How you can access and correct records of your personal health information
  • Practices and safeguards that VoxNeuro maintains with respect to your privacy and personal health information
  • How you can make a complaint

In Canada:
The Personal Health Information Protection Act (PHIPA) passed in 2004:

  • sets out rules relating to the collection, use, and disclosure of personal health information
  • gives you the right to request access to and correction of your personal health records

The Personal Information and Electronic Documents Act (PIPEDA) passed in 2000:

  • governs how private sector organizations collect, use and disclose personal information in the course of commercial business, with a focus on the use of electronic documents – specifically designed to promote consumer trust in e-commerce.

In the U.S.:
The Health Insurance Portability and Accountability Act of 1996 (HIPAA):

  • required the Secretary of the U.S. Department of Health and Human Services (HHS) to develop regulations protecting the privacy and security of certain health information.

VoxNeuro’s practices are designed in compliance with the above acts.

For details on non-personally identifiable information collected through and users’ internet activity, please view the privacy policy.


To operate VoxNeuro CORE and deliver a report to the required party (ex. clinician, lawyer, insurance provider), VoxNeuro will collect, use and disclose your personal health information with your consent.

You have the right to consent, or to withhold your consent, to VoxNeuro’s collection, use and disclosure of your personal health information.


VoxNeuro uses personal health information to:

  • Determine or verify eligibility of individuals with respect to healthcare
  • Plan and administer VoxNeuro CORE and evaluate VoxNeuro CORE Results
  • Communicate with your healthcare provider or party responsible for receiving your report
  • Conduct research in accordance with consent provided
  • Undertake specific activities as permitted or required by law (e.g., to comply with a court order)

VoxNeuro does not trade or sell personal health information.  De-identified information may be used in performing research, education, business analytics, or for other commercial purposes.  In such instances information shall not be used or shared in any way that could identify a patient.


VoxNeuro is committed to collecting, using and disclosing your personal health information responsibly and only to the extent necessary for VoxNeuro CORE and/or conducting research.

VoxNeuro has established administrative, technical, and physical safeguards and practices to protect the confidentiality and security of information in its custody and under its control. VoxNeuro maintains physical safeguards, such as facility/premises access controls and “clean desk” practices, in addition to technical safeguards, such as unique user identification for access to electronic systems and security features to protect information transmitted electronically. VoxNeuro complies with various policies, including those governing workstation use and security; confidential information; retention of recorded information; password protection; and usage of electronic mail systems. VoxNeuro takes steps regularly to ensure that staff is aware of these policies. When relying on third parties for services, VoxNeuro addresses the party’s obligations with respect to confidentiality and security of information in written agreements.

Please contact VoxNeuro if you would like to review more detailed information about VoxNeuro’s practices and safeguards.


You have the right to request access to and correction of your records of personal health information that are under VoxNeuro’s custody or control. If you want to see or correct your records you may make a written request to the contact person identified below.


For more information about the information practices of VoxNeuro, or to request access to and correction of your records of personal health information in the custody or control of VoxNeuro, please contact VoxNeuro’s Privacy Officer:

Privacy Officer
VoxNeuro Inc.
77 Bloor St West, Suite 600
Toronto, Ontario M5S 1M2

Email: [email protected]


If you have a complaint about VoxNeuro’s information practices or access to your record of personal health information, please contact the Privacy Officer.

In Canada:
You may also make a complaint to the Information and Privacy Commissioner (IPC).

Information and Privacy Commissioner/Ontario
2 Bloor Street East, Suite 1400
Toronto, ON M4W 1A8

Telephone:  416-326-3333 or 1-800-387-0073 

Fax: 416-325-9195 

TTY: 416-325-7539 


In the U.S.:
You may also make a complaint to the HHS Office for Civil Rights.

For questions related to Health Information Privacy or Patient Safety, email [email protected].

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Additionally, you may contact them at:

Toll-free:  (800) 368-1019

TDD toll-free:  (800) 537-7697